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This section contains the replies to a series of frequently asked questions:
if you have any doubts, take a look here to see if you can find the answer
to your question.
» What is a Comec-Italia account for?
Having an account means that you can personalise your interaction with the site.
You can register orders in sospeso, buy products, download documents and check
the status of your order online.
» How do I open an account?
Click on the link “Register” , which is on all the pages
of the site. Fill in all the required fields on the registration page,
giving a username and a password, which will become your login.
» I’ve forgotten my password. What do I do now?
If you’ve forgotten your password, we can email it to you. Click
on the words: “Have you forgotten your password?”, which
you will see in the ‘Login’ box that is on all the pages
of the site, to get to the right page.
» How can I change my USERID or my password?
Go to your account and change the details in the username and password
spaces, then click on the “Continue” button. The changes
will take effect immediately.
» How can I change the address for invoicing or delivery?
After having confirmed the order on the checkout page, go to the delivery
page where you will see the address given at the time of registration
of the account. If this is not correct, fill in the field below giving
the new address. The changes will take effect immediately and will be
used for future orders also.
» Must I have an email address to place an order?
No, but if you give us your email address, you will receive
a message confirming that your order has been processed. Otherwise, Comec
will send you confirmation by post. Comec will contact you if there are
any problems with the order.
» How can Ireview and complete my order?
You can review your order at any time, just click on the shopping cart
icon.
Click on one of the “continue shopping” icons to buy something
else. The order will remain registered while you are in the website.
You can change the quantities requested at any time by just entering
the new data in the correct box and then clicking on the ‘change
quantity’ button.
To complete the order, click on the “Continue” button. After
having provided your data for the invoice and delivery, click on the “Go
to checkout” button to finalise the order.
» What happens if one of the products I ordered is not available?
Comec will inform you of this in good time, via email.
» How do I buy the products?
You must be registered and subsequently authorised by comec italia s.r.l.
in order to access the service for purchasing any of our consumer products.
Once you have registered, you will be allocated a login and a password
to access the reserved area.
With the registration and successive check made of the permission granted
by Comec-italia, you will be notified via email whether you have been
successful.
Different types of permission may be granted for the following: download
technical documents regarding the machine in your possession (should
you already have one), online purchase of consumer products, pads, inks,
plates and clichès.
Once you have been granted permission, you can access the pages showing
the products you have chosen, where you can enter the quantities that
you require and then purchase them.
WARNING! Comec-italia srl will activate this permission or not, based
on your registration form, as a client, potential client, supplier or
distributor.
» How does the buying procedure work?
Once you have chosen the products you are interested in and have entered
the quantity you want, simply click on the shopping cart icon in the
left hand bar to go to the order panel.
All the orders you have chosen will be listed on this page: you can now
decide whether to confirm and send your request to comec-italia , or
to cancel those you are not interested in.
WARNING! If you have requested material but have not confirmed the order,
your requests will stay until you log in again. At this stage Comec-italia
will confirm the order; this confirmation will be emailed to you with
the delivery date, or you will be informed that the products you ordered
are currently out of stock.
» How does online payment work?
Credit card
Comec-italia store accepts Visa, MasterCard and American Express for
all telephone orders as well as those made via the Internet.
If you chose to pay with your credit card, the order will be validated
as soon as it is sent on the Web. Once authorised (usually the same day),
Comec will begin to process it.
Or Bank transfer
» Is it possible to chose more than one method of payment?
At the moment, we only accept one form of payment for each order.
» When will the sum be debited to my credit card?
For all payment via credit card, the sum will be debited at the moment
the order is sent.
If you pay by cheque, telegraph transfer o postal giro transfer, Comec
will wait for the payment to clear before proceeding with the order,
and this could cause a delay in some cases.
» Can I buy if I am not a client?
No.
You must register in order to enter the online shopping section.
» Where can I download the technical documents?
There are two methods:
1- Once you have logged in and have checked whether you are qualified
for this request, you simply click on the download link that will appear
in the right-hand side menu; this will take you to a page where you can
look through the various categories and choose the product you want to
download the documents for.
2- Once you have logged in and have checked whether you are qualified
for this request, just click the download link on each page regarding
the product or machine you are viewing, and you can access the corresponding
page with the technical files directly.
»Why are some buttons in the shop active, whereas others
are grey and inaccessible?
Comec-Italia reserves the right to enable or disenable access to the
various sections relating to the purchase of materials and to downloading
technical information: each user will be guaranteed access to these functions
in accordance with the agreements made with Comec-Italia. According to
the availability of access to these sections, the relevant buttons on
the main menu in the 'Shop' area will be activated or not. The icons
below explain what the active and inactive areas will look like.
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PAD PRINTING MACHINERY
